Refund policy

Made to order, made right

Every Tile & Tonic item is printed or embroidered just for you after you order, so we can't accept returns or exchanges for change of mind or the wrong size. Please check the size guide on each product page before ordering.

 

Damaged, misprinted or defective items

If your order arrives damaged, misprinted or defective, we'll make it right. Contact us within 30 days of delivery with your order number and a photo of the problem, and we'll send a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

 

Lost or late packages

If tracking shows your order as delivered but you can't find it, or it has been stuck in transit for more than 10 business days, contact us and we'll help track it down or send a replacement.

 

Cancellations and changes

Because production starts quickly, we can only change or cancel an order within 2 hours of purchase.

 

Refunds

Approved refunds go back to your original payment method. Your bank may take 5-10 business days to post it.

 

Questions

Reach us any time through our Contact page or by replying to your order confirmation email.